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Knowledge Base
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I am a...
Self Service User
I want to use Self Service to check my timesheet, request time off and see my schedule.
Team Leader / Supervisor
I have a team and I manage their schedules, timesheets, absences, and usually a whole lot more.
Focus Administrator
I need to set Focus up - show me everything!
Human Resources User
I'm interested in managing employee records, on and offboarding and all the reporting.
Fire Safety Officer
I run or manage the fire drills.
Featured Articles
How do I clock in and out using Focus Wave?
All Articles
How do I assign my time to Cost Centres?
How do I clock in and out using Focus Wave?
How do I get started with Self Service?
How do I make an Absence Request?
How do I request shifts?
How do I view my work schedule?
Featured Articles
How do I get started with the Calendar?
How do I get Help in Focus?
How do I bulk approve Timesheets?
How do I view shift requests and apply them to the Rota?
How do I make shifts available to my team?
How do I build a Rota with Skill requirements?
How do I set limits on how many staff can be off at one time?
All Articles
How do I approve and lock Timesheets?
How do I approve or decline someone's holiday request?
How do I authorise overtime?
How do I book Absences via the Rota?
How do I build a Rota to budget?
How do I build a Rota using Shift Rules?
How do I build a Rota using the Drafting Bench?
How do I build a Rota with Skill requirements?
How do I build a long term Rota?
How do I bulk approve Timesheets?
How do I check if someone has clocked in for work yet?
How do I check shifts have been assigned a Cost Centre?
How do I find an employee's contact details?
How do I get Help in Focus?
How do I get started with Cost Centres?
How do I get started with the Calendar?
How do I keep track of an individual’s holiday entitlement?
How do I keep track of my team’s holiday entitlement?
How do I make changes to the Rota?
How do I make shifts available to my team?
How do I make sure First Aiders are getting scheduled?
How do I make sure a Fire Marshall is scheduled when needed?
How do I print the Rota?
How do I process Timesheet Exceptions?
How do I record a non-working notice period (Garden Leave)?
How do I record an absence due to sickness?
How do I see an employee’s holiday balance?
How do I see where else my team members have been scheduled?
How do I see which Timesheets need approval?
How do I set limits on how many staff can be off at one time?
How do I set up an Employee to be included in the Rota?
How do I update employee Timesheets?
How do I use Calculation Types on the Timesheet?
How do I use Calculation Types with Absence Reasons?
How do I use Push Notifications with Self Service?
How do I use templates within the Drafting Bench?
How do I use the Availability Screen?
How do I view several weeks of Timesheets at the same time?
How do I view shift requests and apply them to the Rota?
How do my team let me know if they are unavailable to work?
Featured Articles
How do I bulk authorise overtime?
How do I get started with the Calendar?
How do I get Help in Focus?
How do I import a budget to the Rota?
How do I set up a password policy?
How do I turn on Two Factor Authentication?
How do I manage lateness when employees work flexible shifts?
How do I create and share custom Employee Reports?
How do I get started with Workflows?
How do I set up a Geofence?
How do I set limits on how many staff can be off at one time?
All Articles
How do I add Employee Photos to Focus?
How do I add Payroll Pay References to Employee Records?
How do I allow employees to edit their own Timesheets?
How do I allow employees to modify the exact number of hours they are requesting off?
How do I assign Skills to employees?
How do I assign Weekly Rules to Employees?
How do I assign different pay values to Rates?
How do I assign team members to Geofences?
How do I assign the same Absences to multiple employees?
How do I bulk authorise overtime?
How do I change the day the week starts on?
How do I check on Working Time Directive compliance?
How do I convert someone’s Holiday Type from Hours to Days?
How do I create Cost Centres?
How do I create Fire Alarm Roll Calls?
How do I create Users with limited permissions?
How do I create Users with restricted access to Employees?
How do I create a Restricted Administrator?
How do I create a Shift Rule?
How do I create a Weekly Rule?
How do I create a basic Self Service Profile for App users?
How do I create a basic Self Service Profile for Web Browser users?
How do I create a new Group?
How do I create a new Location?
How do I create a new Skill?
How do I create a system for approving Timesheets?
How do I create a system for authorising overtime?
How do I create an Absence Reason?
How do I create and assign Workflow Profiles?
How do I create and manage User Defined Fields?
How do I create and share custom Employee Reports?
How do I create and use Skill Sets?
How do I create and use Work Schedules?
How do I create custom Employee Date Alert Workflows?
How do I customise Exception colours?
How do I get Help in Focus?
How do I get started with Cost Centres?
How do I get started with Workflows?
How do I get started with the Calendar?
How do I import a budget to the Rota?
How do I import employees?
How do I keep track of company equipment that my team uses at home?
How do I let my team carry forward holiday balance?
How do I make an adjustment to someone’s holiday balance?
How do I make sure First Aiders are getting scheduled?
How do I make sure a Fire Marshall is scheduled when needed?
How do I manage lateness when employees work flexible shifts?
How do I prevent employees from making short notice absence requests?
How do I prevent employees from requesting more Absence than their entitlement allows?
How do I prevent ‘buddy clocking’ in Self Service?
How do I protect Focus from edits before a certain date?
How do I record a non-working notice period (Garden Leave)?
How do I see what changes other Users have made in Focus?
How do I set a new starter's holiday balance?
How do I set an Employee's leaving date?
How do I set limits on how many staff can be off at one time?
How do I set up Focus to use decimal time instead of hours and minutes?
How do I set up Focus to use the Available Shifts feature?
How do I set up a Focus Wave Reader?
How do I set up a Geofence?
How do I set up a password policy?
How do I set up a ‘Clocked IN Late’ Workflow and what is it used for?
How do I set up a ‘No Show’ Workflow and what is it used for?
How do I set up an Employee to be included in the Rota?
How do I set up different Rates?
How do I track Public Holiday balance separately to Personal Holiday balance?
How do I turn on Budgets to use within the Rota?
How do I turn on Two Factor Authentication?
How do I use Absence Types and Absence Reasons?
How do I use Employee Templates?
How do I use Group Actions to make changes to Employee Records?
How do I use Push Notifications with Self Service?
How do I use a tablet as a clocking terminal?
How do I use templates within the Drafting Bench?
How do I view several weeks of Timesheets at the same time?
How do my team let me know if they are unavailable to work?
Featured Articles
How do I get Help in Focus?
How do I bulk approve Timesheets?
How do I create and share custom Employee Reports?
All Articles
How do I add Employee Photos to Focus?
How do I allow employees to modify the exact number of hours they are requesting off?
How do I assign Skills to employees?
How do I assign different pay values to Rates?
How do I bulk approve Timesheets?
How do I check on Working Time Directive compliance?
How do I convert someone’s Holiday Type from Hours to Days?
How do I create and share custom Employee Reports?
How do I create custom Employee Date Alert Workflows?
How do I get Help in Focus?
How do I get started with Cost Centres?
How do I import employees?
How do I keep track of an individual’s holiday entitlement?
How do I keep track of company equipment that my team uses at home?
How do I make an adjustment to someone’s holiday balance?
How do I make sure First Aiders are getting scheduled?
How do I make sure a Fire Marshall is scheduled when needed?
How do I prevent employees from making short notice absence requests?
How do I prevent employees from requesting more Absence than their entitlement allows?
How do I record a non-working notice period (Garden Leave)?
How do I record notes on an Employee record?
How do I report on the Bradford Factor?
How do I see an employee’s holiday balance?
How do I see which Timesheets need approval?
How do I set a new starter's holiday balance?
How do I set an Employee's leaving date?
How do I track Public Holiday balance separately to Personal Holiday balance?
How do I use Employee Templates?
How do I use the Exceptions Report?
How do I view several weeks of Timesheets at the same time?
Featured Articles
How do I get Help in Focus?
How do I run a Fire Alarm Roll Call?
All Articles
How do I create Fire Alarm Roll Calls?
How do I get Help in Focus?
How do I manage a Fire Alarm Roll Call?
How do I run a Fire Alarm Roll Call?
All Featured Guides
How do I bulk authorise overtime?
Intermediate
Authorise multiple instances of overtime in a couple of clicks using the Unauthorized Overtime report.
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How do I get started with the Calendar?
Intermediate
Everything you need to know to navigate your way around employee Calendars.
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How do I get Help in Focus?
Basic
Learn how to do a variety of tasks by utilising the Help Assistant.
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How do I import a budget to the Rota?
Intermediate
Users can easily import daily or weekly budgets to the Rota, saving the time and effort of inputting the figures manually.
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How do I set up a password policy?
Advanced
Decide how passwords are managed, from how secure they are to how often they need changing.
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How do I bulk approve Timesheets?
Intermediate
Bulk approve Timesheets before they are either passed on for a further level of approval or processed by Payroll
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How do I turn on Two Factor Authentication?
Basic
Learn how to quickly turn on Two Factor Authentication, adding an extra level of security to your login process.
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How do I manage lateness when employees work flexible shifts?
Advanced
A flexible shift is defined as one where times are manually added to the Rota instead of allocating a Shift Rule.
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How do I create and share custom Employee Reports?
Advanced
Employees Reports can be created to contain a variety of information from staff contact details to who the First Aiders are in the workplace.
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How do I view shift requests and apply them to the Rota?
Intermediate
See which shifts your team have made themselves available for, and build a rota knowing you will have people in place.
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How do I make shifts available to my team?
Intermediate
Define your shift requirements and let your team request which shifts they wish to work.
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How do I run a Fire Alarm Roll Call?
Intermediate
Quickly mark attendance and highlight any missing employees fast in the event of a fire alarm or drill.
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How do I get started with Workflows?
Advanced
Workflows are custom reports and alerts that allow you and your leadership team to keep informed and up to date.
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How do I set up a Geofence?
Intermediate
Draw an area on the map to define a Geofence, an area where your team must be inside before they can perform a valid clocking.
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How do I build a Rota with Skill requirements?
Intermediate
Set Skill requirements for shifts on the Rota to make sure you have the right people for the job.
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How do I clock in and out using Focus Wave?
Basic
Take a look at clocking in and our using your mobile phone and the Focus Wave.
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How do I set limits on how many staff can be off at one time?
Advanced
There may be times when you wish to limit the number of staff that can request time off at any given time.
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