Welcome to the Focus
Knowledge Base
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I am a...
Self Service User
I want to use Self Service to check my timesheet, request time off and see my schedule.
Team Leader / Supervisor
I have a team and I manage their schedules, timesheets, absences, and usually a whole lot more.
Focus Administrator
I need to set Focus up - show me everything!
Human Resources User
I'm interested in managing employee records, on and offboarding and all the reporting.
Fire Safety Officer
I run or manage the fire drills.
Featured Articles
How do I clock in and out using Focus Wave?
All Articles
How do I assign my time to Cost Centres?
How do I clock in and out using Focus Wave?
How do I get started with Self Service?
How do I make an Absence Request?
How do I request shifts?
How do I view my work schedule?
Featured Articles
How do I get started with the Calendar?
How do I get Help in Focus?
How do I bulk approve Timesheets?
How do I view shift requests and apply them to the Rota?
How do I make shifts available to my team?
How do I build a Rota with Skill requirements?
All Articles
How do I approve and lock Timesheets?
How do I approve or decline someone's holiday request?
How do I authorise overtime?
How do I book Absences via the Rota?
How do I build a Rota to budget?
How do I build a Rota using Shift Rules?
How do I build a Rota using the Drafting Bench?
How do I build a Rota with Skill requirements?
How do I build a long term Rota?
How do I bulk approve Timesheets?
How do I check if someone has clocked in for work yet?
How do I check shifts have been assigned a Cost Centre?
How do I find an employee's contact details?
How do I get Help in Focus?
How do I get started with Cost Centres?
How do I get started with the Calendar?
How do I keep track of an individual’s holiday entitlement?
How do I keep track of my team’s holiday entitlement?
How do I make changes to the Rota?
How do I make shifts available to my team?
How do I make sure First Aiders are getting scheduled?
How do I make sure a Fire Marshall is scheduled when needed?
How do I print the Rota?
How do I process Timesheet Exceptions?
How do I record a non-working notice period (Garden Leave)?
How do I record an absence due to sickness?
How do I see an employee’s holiday balance?
How do I see where else my team members have been scheduled?
How do I see which Timesheets need approval?
How do I set up an Employee to be included in the Rota?
How do I update employee Timesheets?
How do I use Calculation Types on the Timesheet?
How do I use Calculation Types with Absence Reasons?
How do I use Push Notifications with Self Service?
How do I use templates within the Drafting Bench?
How do I use the Availability Screen?
How do I view several weeks of Timesheets at the same time?
How do I view shift requests and apply them to the Rota?
How do my team let me know if they are unavailable to work?
Featured Articles
How do I bulk authorise overtime?
How do I get started with the Calendar?
How do I get Help in Focus?
How do I import a budget to the Rota?
How do I set up a password policy?
How do I turn on Two Factor Authentication?
How do I manage lateness when employees work flexible shifts?
How do I create and share custom Employee Reports?
How do I get started with Workflows?
How do I set up a Geofence?
All Articles
How do I add Employee Photos to Focus?
How do I add Payroll Pay References to Employee Records?
How do I allow employees to edit their own Timesheets?
How do I allow employees to modify the exact number of hours they are requesting off?
How do I assign Skills to employees?
How do I assign Weekly Rules to Employees?
How do I assign different pay values to Rates?
How do I assign team members to Geofences?
How do I assign the same Absences to multiple employees?
How do I bulk authorise overtime?
How do I change the day the week starts on?
How do I check on Working Time Directive compliance?
How do I convert someone’s Holiday Type from Hours to Days?
How do I create Cost Centres?
How do I create Fire Alarm Roll Calls?
How do I create Users with limited permissions?
How do I create Users with restricted access to Employees?
How do I create a Restricted Administrator?
How do I create a Shift Rule?
How do I create a Weekly Rule?
How do I create a basic Self Service Profile for App users?
How do I create a basic Self Service Profile for Web Browser users?
How do I create a new Group?
How do I create a new Location?
How do I create a new Skill?
How do I create a system for approving Timesheets?
How do I create a system for authorising overtime?
How do I create an Absence Reason?
How do I create and assign Workflow Profiles?
How do I create and manage User Defined Fields?
How do I create and share custom Employee Reports?
How do I create and use Skill Sets?
How do I create and use Work Schedules?
How do I create custom Employee Date Alert Workflows?
How do I customise Exception colours?
How do I get Help in Focus?
How do I get started with Cost Centres?
How do I get started with Workflows?
How do I get started with the Calendar?
How do I import a budget to the Rota?
How do I import employees?
How do I keep track of company equipment that my team uses at home?
How do I let my team carry forward holiday balance?
How do I make an adjustment to someone’s holiday balance?
How do I make sure First Aiders are getting scheduled?
How do I make sure a Fire Marshall is scheduled when needed?
How do I manage lateness when employees work flexible shifts?
How do I prevent employees from making short notice absence requests?
How do I prevent employees from requesting more Absence than their entitlement allows?
How do I prevent ‘buddy clocking’ in Self Service?
How do I protect Focus from edits before a certain date?
How do I record a non-working notice period (Garden Leave)?
How do I see what changes other Users have made in Focus?
How do I set a new starter's holiday balance?
How do I set an Employee's leaving date?
How do I set up Focus to use decimal time instead of hours and minutes?
How do I set up Focus to use the Available Shifts feature?
How do I set up a Focus Wave Reader?
How do I set up a Geofence?
How do I set up a password policy?
How do I set up a ‘Clocked IN Late’ Workflow and what is it used for?
How do I set up a ‘No Show’ Workflow and what is it used for?
How do I set up an Employee to be included in the Rota?
How do I set up different Rates?
How do I track Public Holiday balance separately to Personal Holiday balance?
How do I turn on Budgets to use within the Rota?
How do I turn on Two Factor Authentication?
How do I use Absence Types and Absence Reasons?
How do I use Employee Templates?
How do I use Group Actions to make changes to Employee Records?
How do I use Push Notifications with Self Service?
How do I use a tablet as a clocking terminal?
How do I use templates within the Drafting Bench?
How do I view several weeks of Timesheets at the same time?
How do my team let me know if they are unavailable to work?
Featured Articles
How do I get Help in Focus?
How do I bulk approve Timesheets?
How do I create and share custom Employee Reports?
All Articles
How do I add Employee Photos to Focus?
How do I allow employees to modify the exact number of hours they are requesting off?
How do I assign Skills to employees?
How do I assign different pay values to Rates?
How do I bulk approve Timesheets?
How do I check on Working Time Directive compliance?
How do I convert someone’s Holiday Type from Hours to Days?
How do I create and share custom Employee Reports?
How do I create custom Employee Date Alert Workflows?
How do I get Help in Focus?
How do I get started with Cost Centres?
How do I import employees?
How do I keep track of an individual’s holiday entitlement?
How do I keep track of company equipment that my team uses at home?
How do I make an adjustment to someone’s holiday balance?
How do I make sure First Aiders are getting scheduled?
How do I make sure a Fire Marshall is scheduled when needed?
How do I prevent employees from making short notice absence requests?
How do I prevent employees from requesting more Absence than their entitlement allows?
How do I record a non-working notice period (Garden Leave)?
How do I record notes on an Employee record?
How do I report on the Bradford Factor?
How do I see an employee’s holiday balance?
How do I see which Timesheets need approval?
How do I set a new starter's holiday balance?
How do I set an Employee's leaving date?
How do I track Public Holiday balance separately to Personal Holiday balance?
How do I use Employee Templates?
How do I use the Exceptions Report?
How do I view several weeks of Timesheets at the same time?
Featured Articles
How do I get Help in Focus?
How do I run a Fire Alarm Roll Call?
All Articles
How do I create Fire Alarm Roll Calls?
How do I get Help in Focus?
How do I manage a Fire Alarm Roll Call?
How do I run a Fire Alarm Roll Call?
All Featured Guides
How do I bulk authorise overtime?
Intermediate
Authorise multiple instances of overtime in a couple of clicks using the Unauthorized Overtime report.
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How do I get started with the Calendar?
Intermediate
Everything you need to know to navigate your way around employee Calendars.
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How do I get Help in Focus?
Basic
Learn how to do a variety of tasks by utilising the Help Assistant.
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How do I import a budget to the Rota?
Intermediate
Users can easily import daily or weekly budgets to the Rota, saving the time and effort of inputting the figures manually.
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How do I set up a password policy?
Advanced
Decide how passwords are managed, from how secure they are to how often they need changing.
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How do I bulk approve Timesheets?
Intermediate
Bulk approve Timesheets before they are either passed on for a further level of approval or processed by Payroll
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How do I turn on Two Factor Authentication?
Basic
Learn how to quickly turn on Two Factor Authentication, adding an extra level of security to your login process.
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How do I manage lateness when employees work flexible shifts?
Advanced
A flexible shift is defined as one where times are manually added to the Rota instead of allocating a Shift Rule.
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How do I create and share custom Employee Reports?
Advanced
Employees Reports can be created to contain a variety of information from staff contact details to who the First Aiders are in the workplace.
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How do I view shift requests and apply them to the Rota?
Intermediate
See which shifts your team have made themselves available for, and build a rota knowing you will have people in place.
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How do I make shifts available to my team?
Intermediate
Define your shift requirements and let your team request which shifts they wish to work.
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How do I run a Fire Alarm Roll Call?
Intermediate
Quickly mark attendance and highlight any missing employees fast in the event of a fire alarm or drill.
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How do I get started with Workflows?
Advanced
Workflows are custom reports and alerts that allow you and your leadership team to keep informed and up to date.
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How do I set up a Geofence?
Intermediate
Draw an area on the map to define a Geofence, an area where your team must be inside before they can perform a valid clocking.
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How do I build a Rota with Skill requirements?
Intermediate
Set Skill requirements for shifts on the Rota to make sure you have the right people for the job.
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How do I clock in and out using Focus Wave?
Basic
Take a look at clocking in and our using your mobile phone and the Focus Wave.
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